Rhonda L. Bowen: Mastering Cross-Cultural Communication

Richard Lowe: Hello. I am Richard Lowe. And this is the leaders and their stories. Podcast I'm the writing king and ghostwriting, Guru. And I'm here with Rhonda Bowen, and we're going to talk about various things. And, Rhonda, why don't you tell us about yourself?

Rhonda Bowen: Well, thank you very much for having me in today, Richard. It's it's great to be able to speak to the people in your audience, find out more about them, and hopefully give them some tips that will be helpful. My name is Rhonda Bowen. I am an American by birth, but have lived in Germany since 1983, and I've had my own business here since 1987.

Rhonda Bowen: I've done numbers of things in my business over all those years, of course. But the most important thing of what I'm doing now is I work with people I call best professionals, people in business, engineering, science and technology, all the things I'm not

Rhonda Bowen: and help them communicate better across cultures across cultures means 2 things for me, not just one. The one is the one you would normally think about like people from different countries, or living in different countries, or different passports, or whatever. That's the geographical part. That's 1 part. But the other part, which for me is even more important, is the organizational part. So why can't engineers talk to salespeople?

Rhonda Bowen: And why do finance people always get in trouble with people in marketing. Those are also cultural differences, but organizational cultural differences. So I work with a combination of those 2 things. I've worked in person with people from more than 70 countries around the world.

Rhonda Bowen: I've had my business online since 2019 before the pandemic. So I've been to lots of places, but now I do everything remotely. Have a remote team as well. 2 people in Africa, one in Asia.

Rhonda Bowen: and among us. We make sure that we help co-create solutions for companies and organizations who are working on something and just don't have the expertise to be able to be doing that themselves. And so what we try to do is bring in what I call myself. I'm the cwio which you've never heard of, which is the chief wisdom and inspiration. Officer.

Rhonda Bowen: I am.

Richard Lowe: That's a great name. That's a great name.

Rhonda Bowen: I don't call myself. Everybody says you're the CEO. I said, No, because I'm not good at executing, so I'm not. I'm not the chief executive officer. Then I have a strategy officer, a Cso. Then I have an Operations officer, a Coo, and I have a technical officer, a CTO. So the 4 of us together help with organizations and companies that are working on something and realize

Rhonda Bowen: that there's something missing, either they don't have the expertise in house. They don't know exactly what it is that they need. They would like to go on and do something bigger or better, but they're not quite sure how that works. And as a team, we come in and give them the opportunity to sit down and talk to us and say, Okay, how could this work. And recently, just to give you an example, we worked with an organization called World Speech Day.

Rhonda Bowen: and this organization sponsors, speeches and speech giving in over a hundred companies every year on the 15th of March.

Rhonda Bowen: and those people who give speeches, the whole thing needs to be coordinated. And since the pandemic, a lot of this has moved online. Well, they didn't have all the capacity to do things for the websites, to do things for social media, to do things for what they needed to actually be getting out into the world. And so we assisted them with that, and we co-created the solutions that they needed to make sure that their message got out, so that on

Rhonda Bowen: 15th everybody could be involved with this, and, as I said, people from over a hundred companies, 100 countries, gave speeches on that day to inspire the world.

Richard Lowe: That's fascinating. That's an interesting background. I do a similar thing with my ghostwriting, and that one of the 1st things I do is, find out. Their audience.

Richard Lowe: So usually who comes to me is, say, a CTO, and he speaks CTO speak, which is usually technical.

Richard Lowe: I might be a Vp. Might be even a director, and what I do in the book is, I translate their language into something that the business will understand. So they talk to me about blockchain and bits and bytes, and how blockchain works and stuff like that. And I'm basically I don't care. What I want to know is, what does it do for the business? Because that's what the leaders care about. I've even been in. When I was at Trader Joe's I was there for 20 years as their director of computer operations.

Richard Lowe: Been in meetings where the CEO, said Richard.

Richard Lowe: I'm sure that's all good you need to leave now, because you're not helping because you're too technical.

Richard Lowe: He didn't understand a word I was saying, and

Richard Lowe: that taught me something about learning your audience and learning the culture, and definitely. Don't go to the CTO with your flip charts and things.

Richard Lowe: He? He doesn't care.

Rhonda Bowen: Well, and that's the reason people come to me personally, because I am none of those things. You know, I am not terribly business, technically scientifically engineering minded. But when people come and say, But, Rhonda, I have to give a talk.

Rhonda Bowen: or I have to talk to the other people in the C-suite, and I'm the tech guy. But nobody understands to pick up on what you're saying, I said. If you can explain it to me.

Rhonda Bowen: and if you can answer all the questions that I ask you about this. You will be very well prepared, then, to go to talk to all those other non techie people like me, who are and who are adult and intelligent enough to understand, but need to hear it from you in a way that makes sense to them.

Rhonda Bowen: and not in a way that only makes sense to you and the rest of your technical team.

Richard Lowe: So can you break that down? Why, a leader, somebody who thinks they're a technical leader like a CIO CTO

Richard Lowe: cdo

Richard Lowe: Why do they need to learn how to communicate like that.

Richard Lowe: Why, why, what's important about that? Why can't they just talk their own language.

Rhonda Bowen: Well, I mean they can, but it depends on who they're trying to reach.

Rhonda Bowen: It depends on what outcome they're trying to get to when they're talking to the rest of their team, and everybody speaks tech speak. That's great, because that's what they all need to be saying, because it's their jargon. It's their way of looking at the world. It's their way of finding their outcomes. But

Rhonda Bowen: as an example, I work with a lot of scientific people, and they normally do research and produce products, you know, for the whole world. But one day they came to me and they said, Rhonda, we are having the local community is having a town hall, not a corporate town hall, a real town hall, the way it used to be, you know, way back.

Rhonda Bowen: and they have asked us to come, because they have questions about what we're doing in our company.

Rhonda Bowen: and how it is affecting the environment in the town.

Rhonda Bowen: And all of a sudden all of those scientific research people had to go and talk to John and Jane DOE on the street and explain what was going on in the company, and how that was affecting what was happening in their neighborhood. There was nobody scientific in the room.

Rhonda Bowen: but if the company didn't come across. Well, in this, then, there were going to be political repercussions from the government, because people would all go to the mayor or the city council, or whoever it was, and say, we have to get rid of this company.

Rhonda Bowen: So there are many times in life that people who are in a very, very good way in their own technical or their own scientific or their own jargon, whatever that is, the minute they have to talk to people who don't understand that.

Rhonda Bowen: Then they really need to switch gears. And they really need to think about what do those people need, and what is a way to explain it that they will understand.

Richard Lowe: My doctor can certainly use that training.

Rhonda Bowen: Yes, yes.

Richard Lowe: Yes, my doctor is terrible at talking to human beings.

Rhonda Bowen: Yeah, sure.

Richard Lowe: She just comes in with her flip charts, and she says, and I I like you need to slow down, and she doesn't, and she's. She talks fast, too, and I had to basically take my flip charts and put them in Chat Gpt, and say, What does this mean?

Richard Lowe: She did she get? You know it's funny when you you go in for a an appointment to your doctor. Now for a physical, and it's 10 min long.

Rhonda Bowen: Hmm.

Richard Lowe: And it's like very frustrating, very frustrating. And I've been finding it with Doctor. I've changed doctors, and it's the same thing they all do now.

Richard Lowe: Apparently they got to pack the room.

Rhonda Bowen: Yeah.

Richard Lowe: But it's talking to your audience, even in a relationship like a family relationship, or even male and female, you know, when you're married, not necessarily male and female, I guess. But when you're married you you have the same thing. You have another person there who may a man and a woman or somebody from a different background or culture. You've got different communication styles. I know my my wife was from Guatemala, and I'm from California

Richard Lowe: and, man. We had a communication rift that was interesting.

Richard Lowe: I still have scars and.

Rhonda Bowen: The interesting thing is, I mean it's the geographical one. But even things like my husband and I. I've lived in Germany so long. I study German. I speak perfect German. You know. The language isn't the problem for us, and the culture isn't the problem for us, because I've been here for over 40 years. But the interesting thing for us is that I'm an extreme extrovert, and he's an introvert.

Richard Lowe: Yep, we had that.

Rhonda Bowen: Sit down and talk to him and say, Oh, what do you think about this? Or I'd like to have your ideas about that, or whatever, and we're sitting at the kitchen table, and I'm saying these things. The 1st thing he does is pick up a pen and a piece of paper and start writing things down.

Rhonda Bowen: And then he says, I'll get back to you. And 3 h later I get an email with this much information because he's the introvert. He's had the time to process.

Rhonda Bowen: He goes through everything the way he sees it, and then he gives it back to me, but not in the moment. Which is the way an extrovert would like to have it so. Whether it's it's not always just because everybody who is in your C-suite team.

Rhonda Bowen: Even if each of you has your own specialty in what you're doing. As far as your language and your logo and your jargon is concerned, you could still have very different personality styles. You could still have very, very different ways of processing information. And if you're only putting out in the way you do things and not realizing how the people on the other side are processing it.

Rhonda Bowen: then you can get into the same kind of of difficulty. So that's why, I said, culture is not only you know where your passport is.

Richard Lowe: Well, the wife and I found out that one of the things we had in common was wwe world wrestling entertainment.

Rhonda Bowen: Oh!

Richard Lowe: And we we both liked it, and we use that as a bridge. And it was funny, you know, we we watched all of the pay per views and everything. After she passed away I went to the I actually went to the shows myself live, and we could talk about it. And then that let us talk about other things, too, because we were night and day. We were opposite sides of the coin, and finding that bridge was important, and that was one of our bridges. That was

Richard Lowe: non. It wasn't something we would argue about.

Richard Lowe: So it became something we would. You know how it is. So. That's that's 1 thing that I found is making bridges that let you communicate with other people find something common people like men. A lot of men in the United States, at least, likes football and baseball. Personally, I'm more of a I like fencing and wrestling.

Richard Lowe: So you can use football to bridge to a lot of men in the room, some men you know, but then you might get down to say

Richard Lowe: some geek level people, and they're more into D and d dungeons and dragons, so maybe use that as a bridge. So.

Richard Lowe: having this knowledge about doing your homework and knowing who these people are.

Richard Lowe: maybe doing a pre-interview with a couple people and getting their personal life can help you communicate with them

Richard Lowe: and and build up that rapport. Is it rapport? Yeah. With them to

Richard Lowe: to be able to communicate what in a business setting?

Richard Lowe: Now they know you.

Rhonda Bowen: And especially in a business setting. What you need to do is make sure whatever the bridge is. The bridge could also be something about the business, but in the end, in a business as opposed to in your family life.

Rhonda Bowen: you're there to produce an outcome. And it's not only for you and the other person you're talking to. It's for the entire company or the entire organization. So keeping your eye on the outcome and saying, When we sit down and work on this, and we talk about this. It's not only how I like to do it, or with the way you would like to hear it, or how we process it. But what's going to happen in the end?

Rhonda Bowen: What is this actually going to be a benefit to the people in the rest of the company who are going to be able to take what we've discussed, and actually use it to make better profits, you know. Save time, you know, whatever it is that you're working on in that particular conversation. But the outcome has to be clear, and there isn't just talking for talking sake. People have to be able to take things with them and be able to implement those and use them to the better good.

Richard Lowe: I remember one of the most interesting communication failures that I was involved in. We. We had a project that was

Richard Lowe: computer development, and we hired a company that was in France.

Richard Lowe: and the French lady who was in charge. A nice lady.

Richard Lowe: She had her own view. So the the software went in. And it it was so slow

Richard Lowe: things that would take.

Richard Lowe: We were converting from an old system things that would take a minute on the old system took an hour and a half or 3 h on the new system, obviously not acceptable.

Richard Lowe: so we brought it to her attention, and she was like. Well, you know, that's just the way it is. She was very laissez faire about it. It just didn't matter to her.

Richard Lowe: Well, after talking to some other people from Europe and France.

Richard Lowe: They're in America. It was

Richard Lowe: here in Cal, or we were in California. It was very like urgent, urgent, urgent, urgent to get bread on the shelves from her point of view, with her French background

Richard Lowe: there was no urgency. It's just bread, and

Richard Lowe: we we never did get through that we actually wound up firing them. But

Richard Lowe: Because they couldn't bridge that gap. They couldn't understand that to us

Richard Lowe: it was nuclear materials going out there, and it needed it was melting down. And we need to get it fixed to them is like, that's only bread. You know what? What's the problem. So it's so so it's, you know, a day late. Whoop! Do you do?

Richard Lowe: And we couldn't bridge it. We we tried.

Richard Lowe: and my boss was. Oh, so I've I've never seen him turn purple before, and he was purple, which was a neat.

Rhonda Bowen: It's the thing I talk about with everybody where I say, a lot of people talk about expectations, and the classic terms you hear are. Somebody sets expectations, or somebody meets expectations for me. What I try to do with my own team and with all the clients that we work is we try to match expectations.

Richard Lowe: Course, or exceed.

Rhonda Bowen: Because that's well. No, but match meaning at the beginning we sit down, and it's not one side saying, You must do this and the other side, saying yes or no, but what didn't work so well with your French lady was obviously her expectation of what urgency meant

Rhonda Bowen: and what how much. Something was important to you in the way that it was. Those 2 expectations didn't meet.

Richard Lowe: She knew.

Rhonda Bowen: You didn't match.

Richard Lowe: The infuriating part to my boss was, she knew that it was urgent to us. She understood it, and she didn't care.

Rhonda Bowen: Okay.

Richard Lowe: And because I don't know if it's cultural or just her, I didn't question her. I I was

Richard Lowe: yeah. My once she and my boss started arguing. I was like, Okay, I'm out of this. I'm not gonna get between these 2 doing a cat fight

Richard Lowe: or whatever it was. But she just didn't care, and I don't know if she didn't understand.

Richard Lowe: or if she or if my boss didn't understand, or if there was a personality conflict. Who knows but it's an example of communication failure that

Richard Lowe: you just gotta sit down and sometimes, like you say.

Richard Lowe: bridge those gaps. And and at the beginning level setting is a good idea, so for us

Richard Lowe: probably should have begun for us. This is very urgent, and we expect this performance level.

Richard Lowe: I don't know if we did that or not. I wasn't part of the initial invest initial thing. We expect a service level of a and if you deliver.

Richard Lowe: you know. See? Then, we're gonna have words to words for you, and it's not going to be good, and probably even penalties.

Rhonda Bowen: Yeah.

Richard Lowe: The penalties are a great way to bring. Bring the Ser the service agreement into line. If you don't, if you don't meet the service level. You're gonna have these penalties. You're gonna lose this percentage.

Rhonda Bowen: But then see, the expectations are clear on both sides from the beginning, because service level agreements are usually in writing, and anybody can go back and then refer to those and say, this is what we agreed on. This is what it says. If it works, this is what happens if it doesn't work.

Rhonda Bowen: So you're in. You're definitely in the safe zone. There.

Richard Lowe: There's a there's a author and coach named Larry Winget. He's he's he was pretty famous. A few years ago he wrote a book called People are Idiots, and I can prove it.

Richard Lowe: It's great title, I think, and it's a great book. It will very much annoy you if you if you get if you take offense at that, because he liked that through the whole book. But he says,

Richard Lowe: If you make a promise, you need to keep that promise to your kids if you say I'm going to. I'm going to put ground you for a week. If you don't do this. If they don't do it, you have to ground them for a week, or you teach them. You're a liar. If you have a service level agreement, and

Richard Lowe: the the vendor doesn't meet it. You have to

Richard Lowe: do the penalties you cannot make an I mean, you can make an exception. You talk it over with them and say, Okay, this time we're making an exception, but you make it really clear. But you have to make anything you promise, or they promise must be fulfilled. Promises are sacred. This is what he says. If you let them slide.

Richard Lowe: you're training them, that it's okay.

Rhonda Bowen: Yes.

Richard Lowe: And that's your fault.

Richard Lowe: and I found that with employees I did it myself. You know I had employees who were late, and I let let them slide, because, you know, they're only 15 min late. And then all my employees started being late. And it's like,

Richard Lowe: how did this happen? And it turned out, after doing some self-examination.

Richard Lowe: I let it happen because I let them be late. Without I should have on the very 1st instance, I should have said, it's not acceptable for you to be late.

Richard Lowe: This is going to cost you this. This is what what it's going to be, and then enforced it.

Rhonda Bowen: Oh!

Richard Lowe: I bet you the lateness would have stopped. They might not have liked me. But that's not my job as a boss.

Rhonda Bowen: No, no.

Richard Lowe: It's not my job at all. It's not anywhere near my job. It's not like is not part of a boss's job. Description.

Rhonda Bowen: Alright!

Richard Lowe: It's sometimes nice to have having affinity for a boss is okay. But being friends, no.

Rhonda Bowen: Well respect. I think that the word that I would use in that case that was missing was respect, and whether I like somebody or not is totally immaterial. But if I'm working with someone and it's a professional relationship, respect has to be there and being on time for me is one part of showing respect.

Richard Lowe: I want a boss if I have a boss again, who, if I know that the boss is going to carry through.

Richard Lowe: So if the boss makes a promise boss is going to keep it. I had one of my 1st bosses. He says you work 80 HA week for this. Get help us get this company started. I will give you stock

Richard Lowe: a year later.

Richard Lowe: and he also said, If you bring in a nice big ticket client, I'll give you some stock options, you know, 20% or something.

Richard Lowe: Year later I came in with a hundred $1,000 client, which for this company was huge.

Richard Lowe: and he said, No, you get paid a salary, you know. I'm not going to give you anything.

Rhonda Bowen: Oh!

Richard Lowe: That's how exactly the words burned into my brain. Do you think I did anything more for him after that? That was beyond 40 HA week.

Richard Lowe: I mean my production went 40 h. Thank you very much for letting me know. And

Richard Lowe: promises are very important, and that's part of the communication that you're talking about level setting, getting. You made a promise, boss. You will keep it.

Rhonda Bowen: 2.

Richard Lowe: And if you don't keep it, you're gonna have the benefit

Richard Lowe: of the results of not keeping it, and they're not going to be pretty.

Rhonda Bowen: Yeah, that's true.

Richard Lowe: And and it's funny how, even what? 40 years later, I still remember that.

Rhonda Bowen: Hmm.

Richard Lowe: I remember that and then I remember John Shields. He was the CEO of Macy's.

Richard Lowe: And then he came to Trader Joe's and became CEO of Trader Joe's. And I

Richard Lowe: I'm trying to get some equipment. I'm getting $70,000, and with my old boss, who left before that it would have been a nightmare I have would have had to get all, do all the research, do all of the the financial backing and everything else, and then walk into my office to get shot down. A few times I walked into John Shield's office. I'm all nervous, because, you know, he's this big CEO blah blah, and he says

Richard Lowe: you're the tech guy.

Richard Lowe: I'm the finance guy, you understand. Tech. I don't understand tech.

Richard Lowe: I understand finance, and I'll bet you don't understand finance. So let's stay in our lane. Do you think this is what we need? And I says, Yes, have you done the research? And I says, Yes, good!

Richard Lowe: How much do you need? And I said $75,000! And he said, approved

Richard Lowe: my boss before. That would never have done that.

Rhonda Bowen: Oh!

Richard Lowe: It absolutely floored me. And it's that respect that you're talking about. It's like this is your job.

Richard Lowe: And then, a few days later, I came in, so I need an employee, he says, well.

Richard Lowe: tell me about it, and blah blah, he says, you know, based on what you're saying. I don't get that. You're that. You have confidence in that decision yet. So go away and do some research and figure it out and come back with that confidence

Richard Lowe: took me another few weeks, and I came back and said, Yeah, I still do. And here's what I need. Blah blah blah, he said. Okay, approved. And both of even though he disapproved me once he gave me

Richard Lowe: the backing.

Richard Lowe: He didn't just shoot me down and say, you're being stupid like an old boss. You're being stupid. Just go, you know. You don't need a person here. We don't hire people here.

Richard Lowe: He gave me the leeway to do what I needed to do, because he understood that.

Richard Lowe: And and then to have the lesson of Okay, I didn't. I? I tried to take advantage of maybe if in his mind the second time.

Richard Lowe: So it was interesting. It was interesting learning he was. He was the one person in my entire career that I would call

Richard Lowe: better than a C minus average, a liter.

Richard Lowe: I. He's the only one. He was probably an a minus.

Richard Lowe: and he's he's the only one who was a leader of any kind in my entire career. I had one mentor

Richard Lowe: and one leader. They're different people.

Richard Lowe: Steve Davis was my mentor early on, and he was an excellent mentor, but he was very young at that time.

Richard Lowe: and John Shields was the leader.

Richard Lowe: He wasn't a mentor because he was a CEO. He had. He didn't have time for a little director, you know. Anyway.

Rhonda Bowen: Well, but I mean having the time for things. And and you've mentioned something very interesting which now in today's world would be much easier than it was back then when you had to do this is because we now have AI to help you get all of that research in.

Richard Lowe: No.

Rhonda Bowen: That you would need to do, and you would, in a in a much faster way be able to find out all the things that you need to go to whoever it is, and to make your case, and then to see if that person agrees or disagrees with what you're saying. But the fact that we now have so much better and so much faster access.

Rhonda Bowen: and often a very much broader and wider experience with AI about all the things that I think when I put a prompt into AI, and I've been working on that a lot recently, and I've been learning from very, very good people about how to do this. But the interesting thing is when you go in.

Rhonda Bowen: and sometimes your AI, if if you have a good relationship with it also acts to a certain extent like a coach or a mentor, and gives you the answer to whatever you've put in the prompt, but at the end says, but you know there's also this, or would you like to do something with that? Or this could be complementary to what you have just said? Meaning it is giving you. It's helping you by giving you next steps. And many times those are things that I personally haven't even thought of

Rhonda Bowen: and embracing the wonderful things that are coming into our world now with AI for me is such a valuable addition to anybody who's a leader because you don't have to do these things with a person with an AI. You can ask it the same question 10 times, and just say I need a different answer, and it will keep doing that which is very difficult to do with people. Most of.

Richard Lowe: Oh, yeah.

Rhonda Bowen: There are so many wonderful advantages as a leader of being able to not only work with your people, but also to work with your AI. I listened to an interview 2 days ago, where a gentleman said, I have a social media team

Rhonda Bowen: that has one person, one human person and 6 AI. Agents.

Rhonda Bowen: and we looked at a campaign that we had done. And I said to them, the 6 Aa. Agents show me all the data. Show me the open rates. Show me the click through. Show me all the nice things that you would do with social media.

Rhonda Bowen: And then once they did that, he said so, and not what or do as telling, but coaching

Rhonda Bowen: the AI and saying, This is the result. We have at the moment

Rhonda Bowen: what the result we would like to get is this and this.

Rhonda Bowen: what things could we do? How could we improve what we have, what measures, what new measures, maybe, do we have to include. And the AI actually produced through the coaching

Rhonda Bowen: the answers to these questions, and he did that totally with 6 AI agents and no people in the room right? And it took him about 35 min, and he got a brand new campaign out of it.

Richard Lowe: I've done similar things. Of course you have to. You have to vet it. Make sure that it's not lying to you.

Richard Lowe: You can interrogate AI, and you can use it just like you. It's a digital assistant. Think of it as a digital assistant that's helping you. Then you've got the right mindset. If you think of it as this person is going to write a book for me, for example, you're thinking of it wrong, or this person is going to produce a painting for me. It's going to produce a crappy painting or crappy book, or a crappy piece of sculpture. I mean, it'll suffer from what is in robotics is called the

Richard Lowe: the uncanny valley, where it on the surface it looks really good.

Richard Lowe: but you're you're hiding your brain. Your subconscious is going something wrong with that. That's the uncanny valley, and it's like in the new Lion King. The remake.

Richard Lowe: The hair is moving the wrong way from the wind, or just a few hairs, or there's shadows within slightly the wrong direction, or there are no shadows, or these limbs. Limbs are too bouncy.

Richard Lowe: You don't notice this consciously, but you do notice it in your hindbrain. And

Richard Lowe: that's the problem with using AI to do artistic things, is

Richard Lowe: yeah? It? You get. It turns out you get a crappy sculpture or a crappy painting, or.

Rhonda Bowen: No.

Richard Lowe: Crappy book, and if that's what you want or mediocre is probably a better word. If that's what you want. If you want a mediocre book. That's great.

Richard Lowe: What a mediocre painting! Sure, you know, you could probably go to to your local flea market and pick up a

Richard Lowe: you know something somebody did in China paint by numbers, and

Richard Lowe: pay 15 bucks, and you've got something that's probably better, or at least the same.

Richard Lowe: anyway. Well, we've been talking for about 30 min, and I think it's time to wrap it up. How can people find you.

Rhonda Bowen: Well, what I'm going to provide for you all is a link to my link. Tree

Rhonda Bowen: and linktree is a very wonderful thing. If you're not using it yet, because you can put in all of the things you would normally think of. Name bio information websites, all of those things, but also links to projects that we're working on links to other things that I'm doing, together with my team. As I mentioned at the beginning, with the co-creating the solution. So I think the easiest way is, I'll just provide my linktree link, and you can open that up and go through it and see which things are appropriate for you.

Richard Lowe: Awesome. I'll put that in the description and thank you for coming. This has been the leaders in their stories, podcast I'm, Richard Lowe, the writing king and ghostwriting, Guru, and if you need my services you can go to thewritingking.com, or ghostwriting, dot guru, and thank you, and this is pretty much a daily. Podcast so come again tomorrow and there'll be some new stuff for you to watch. Thank you.

Rhonda Bowen: Thank you for having me.

Richard Lowe: Okay.

Rhonda L. Bowen: Mastering Cross-Cultural Communication
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