Jeri Seeley: Leading with Empathy
In this engaging episode of Leaders and Their Stories, host Richard Lowe sits down with Jeri Seeley, a seasoned expert in hospitality, culinary arts, and journalism. Jeri shares heartfelt stories and hard-earned leadership lessons from her decades in the service industry—plus how she’s now rebranding her career with bold moves and creative direction.
From turning a shy bartender into a customer favorite, to surviving car dealership nightmares, to navigating the wild world of customer service in restaurants and telecom—you’ll hear real-world stories with real takeaways.
We also dive into:
✅ What makes a great leader (vs. just a manager)
✅ The evolving generational gaps in customer service
✅ Sunk cost fallacy, smartass parenting, and fallacies in leadership
✅ Jeri’s journey rebranding her business and launching new creative ventures
✅ What makes a great leader (vs. just a manager)
✅ The evolving generational gaps in customer service
✅ Sunk cost fallacy, smartass parenting, and fallacies in leadership
✅ Jeri’s journey rebranding her business and launching new creative ventures
📌 QUOTABLE MOMENT:
"Without the customer, you don’t have a job. You don’t have a business. You don’t have anything." – Jeri Seeley
"Without the customer, you don’t have a job. You don’t have a business. You don’t have anything." – Jeri Seeley
